Sample survey questions for software usability

What type of product experience do they need? There are so many variables to consider, you can see how creating the right usability test questions takes time. Usability testing is a form of research that helps you understand your users on a deeper level, their needs and expectations, and how they use your app or website.

Before you ask your first question, you have to define the objective of the usability test. Your usability test questions have to be specific, relevant, thought-provoking, clear and concise, and guide the conversation vs. This is easier said than done. These questions have to also get to the heart of why users use your products the way they do. As they navigate the system, observe their actions and ask thoughtful follow-up questions as to why they complete certain tasks the way they do.

Their responses will give you deeper insights into how well users understand your products and their pain points.

The more details you capture, the better. At this stage of your usability test, you have to decide on what types of users to include in the process. Depending on the objective of the test, create a list of criteria of what defines an ideal participant. Defining your ideal participants ensures that the data you collect comes from users most likely to give valid and relevant insights.

If part of your call for participants includes asking them their age range, use this screening question to verify that they are, in fact, within the desired range. If your app includes payment tiers or you offer paid services on your website, ask participants to confirm their income level.

This ensures that your usability tests target people who have the income to support using your product. Consider segmenting participants based on the tiers they use.

For example, group together users on the basic plan and group together users on the premium plan. Each tier includes different app features, so the experiences of paying users will differ.

Segmenting them allows you to focus on the specific features users have access to. Depending on the content on your app or website, tracking education level allows you to ensure participants understand the industry you target.

If you want to test how easy it is to use your products, then look for new users who have less experience with it. For example, new, moderate, and power users offer different types of insights. The amount of experience each user group has determines how deep their insights will be. New users can talk about the onboarding process, while moderate users can talk about the general day-to-day features and the workflows they use the most.

Power users have used every aspect of your app or website, so their feedback is deeper than any other user group. Again, this question confirms which of your participants are active users. You can use a wide range of questions types including score based questions to star-rating questions. You can also ask for their descriptive comments to learn more about their thought process using open-ended text questions. To get the right data regarding your website so that you can take the right decisions , it is important to ask the right website survey questions.

Website usability survey questions can be divided into the below categories. This section should ask questions related to the overall color combination of the website, font color, and size, buttons, links, images, etc. Ask them if the look and feel of the website are soothing and intuitive. Also, a good website must have the right mechanism for visitors to connect with you. It can be in the form of HTML or Javascript forms or simple chat boxes at the bottom-right corner of the page.

A good website must also render well on both desktop and mobile screens. It is a very frustrating experience to scroll right or left to view the content on the tiny mobile screen.

However, it surprises me when I see many old websites are not yet optimized for mobile devices. Also, test your website well for most popular browsers. Place the links such that they can be easily located and the visitor will not have to make too much effort to move to other pages.

It is good practice to put the menus either at the top or on the left sidebar to be able to locate easily. You can also put links to important pages in the footer section. Just make sure to not stuff your page with too many links. If the content on your website has multimedia or graphs and charts, you can also ask questions on the same.

Moreover, they might also share such experiences with others. This can lead to a huge loss. A good website must also be fast to load. Make sure to minify CSS and Javascript files to reduce the page loading time. You can also standardize the image size across all the pages on your website so as to keep them light-weight.

You can ask generalized questions about your website and are they looking for anything specific for a better experience. The above sample website survey questions will help you design a survey for your visitors and help you improve their experience. Use a feedback software to design a website usability survey, distribute and analyze the survey results.

Though you're welcome to continue on your mobile screen, we'd suggest a desktop or notebook experience for optimal results. You cannot deny that there are features nobody wants or finds out useful.

This question helps to point out those unnecessary parts and make you concentrate on fixing those that everybody really needs. We hear the words that you should add on certain features a lot from our users. This question informs you the weakness and shortage. Moreover, it can help you build a good product roadmap. This is the same to what was your goal when using our product.

Visitors have different reasons for visiting your website. There are dozens of possible reasons that may stop users from buying. Is it the price? The features? You have no clear ideas actually. Well, this is why you may consider asking this question. Make sure you offer all methods popular with your visitors. Usually, we offer different subscriptions packed with different features.

But is the distinctions between plans clear to visitors? The first impression matters a lot. People still charge a book by its cover. Your website can influence users mood magically. For example, if a website of a bank looks lousy and fashion, what will you think?

Pages of your website should provide visitors with all information they need. Sometimes the information may get you overwhelmed. Guest blogging is now a common and effective way of expanding your reach.

How to choose from the crowd? Go ask your users. Customer Satisfaction Survey Template. Customer satisfaction surveys can help you find out what people think of your company, get feedback on customer service, and more.

This template is tested, certified, and built by survey research experts to ask the questions that are most associated with raising the NPS of software companies and products.

The feedback you get can be invaluable to improving your product or business. Net Promoter Score sample survey template is designed to make it easy to understand how satisfied your customers are. Net promoter scores are produced by asking respondents to rate the likelihood they would refer your business to someone else, using a scale from 0 to You can also customize our NPS template to help it fit your product offering, or to ask additional questions to understand your customers even better.

Customer Service Survey Template. Use the results from this survey template to provide support and training to your customer service team. The questions can help to measure customer satisfaction and improve how your team works with your customers. Customer Comments Survey Template.

You can just send out this quick survey to get a sense of how customers view your company. The survey asks customers to explain their responses, so you can have a better understanding of their answers.

Customize the template if you want to ask additional questions. Product Feedback Survey Template. Product Survey Form. Patient Satisfaction Survey. Customer Satisfaction Survey. Feedback Form. Again, encouraging negative constructive feedback. This is a way to see what features the majority see as immutable and crucial to the experience being positive over all. Maybe not in these words, though being creative and humorous with wording this question helps. But, this will encourage them to provide any additional information, be it criticisms, praise or simple suggestions that no set of questions could predict in order to ask for.

Like we said, every usability survey question counts, and these are ten that we know from experience get the maximum amount of useful insight for the minimal work from the survey takers.